Field Service Technician
Core
Provide onsite and remote technical support, device troubleshooting, Windows administration, and basic Microsoft 365 user administration for end-users.
Role type
Field Service Technician
Builds
IT support services for end-users across multiple project environments
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Windows 10/11 troubleshooting, desktop/laptop/peripheral installation and configuration, corporate software installation, basic network connectivity support (LAN, Wi-Fi, VPN, printing), basic Microsoft 365 administration (user accounts, groups, licenses), Outlook/Teams/OneDrive support
Preferred skills
Microsoft certifications (MS-900, MD-102)
Technologies
Windows 10, Windows 11, Microsoft 365, Outlook, Teams, OneDrive, LAN, Wi-Fi, VPN
Responsibilities
Provide onsite and remote support for Windows environments, Install and configure hardware and software, Support basic network connectivity issues, Perform basic Microsoft 365 administration, Support Outlook, Teams, and OneDrive issues, Record activities and resolutions in ticketing systems
Seniority
Individual Contributor