Workplace Support Team Leader
Core
Lead and develop a high-performing Colleague Support Host team to deliver exceptional visitor experiences and service excellence in a high-profile bank's Central London offices.
Role type
Senior IC Workplace Support Team Leader
Builds
Visitor journey and service delivery across all touchpoints for clients, guests, and VIPs
Domain
Banking / Corporate Facilities Management
Deliverable
product features
Required skills
Team leadership and motivation, Service excellence standards, Stakeholder relationship management, Daily operations oversight, Performance management, Event and meeting coordination
Preferred skills
Experience in front-of-house service delivery, HR process familiarity
Technologies
None stated
Responsibilities
Lead and motivate a high-performing team, Ensure service excellence and a consistently exceptional visitor journey, Build strong relationships with clients and internal stakeholders, Oversee daily operations and manage multiple requests, Maintain high standards of professionalism and attention to detail
Seniority
Senior, hands-on IC