Job
Core
Lead a team of Customer Managers to deliver high-level customer service, grow the business by showcasing flexible working solutions, and manage city-wide community events.
Role type
Senior Customer Manager Team Lead
Builds
Customer service operations and community engagement programs for IWG centers
Domain
Real estate / Flexible workspace
Deliverable
client delivery
Required skills
Team management, performance management, training and development, strategic planning, customer relationship building, event coordination
Preferred skills
Resilience, adaptability, influence, attention to detail, decisiveness
Responsibilities
Performance manage Customer Managers, organize city-wide community events, deliver training and development, plan and optimize team schedules
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