Lead, Telesales Performance
Core
Lead the acquisition of quality vendors via telesales by driving data-driven performance insights, defining incentives, and enhancing reporting processes.
Role type
Senior Telesales Performance Lead
Builds
Vendor acquisition pipelines and telesales efficiency
Domain
Food delivery / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Telesales leadership, data-driven performance analysis, incentive structure design, process design, stakeholder management, regional team management
Preferred skills
Experience in technology, e-commerce, or FMCG industries, experience in BPO or shared service centers
Technologies
Performance monitoring tools, reporting systems
Responsibilities
Oversee telesales performance metrics, define and implement targets and incentive structures, develop reporting systems, lead and manage telesales team members, collaborate with strategy team on productivity tools
Seniority
Senior, hands-on IC
