Technical Support Specialist - Weekend Shifts (Remote in US)
Core
Provide weekend technical support to clients, escalating issues, preparing hardware, and maintaining documentation.
Role type
Desktop Support Specialist
Builds
Operational support and project commitments for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Active Directory, File Permissions, Domain management, Backups, Antivirus, Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN, Computer Replacement, Printer Installs, User Profile Migrations, Outlook Setup, Mobile Device Setup, Office 365, SharePoint, QuickBooks
Preferred skills
Managed Service Provider (MSP) experience
Technologies
Active Directory, Office 365, SharePoint, QuickBooks, Windows, Office
Responsibilities
Provide amazing support to clients, escalate customer support requirements, prepare desktops and laptops, keep customer documentation up-to-date, deliver operational and project commitments, perform customer maintenance activities, monitor customer team alerts
Seniority
Mid-level, hands-on IC