Service Advisor - BMW of West Houston
Core
Liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired timely while driving service revenue.
Role type
Service Advisor (Luxury Automotive)
Builds
Service department operations and customer repair experiences
Domain
Automotive / Luxury Vehicle Service
Deliverable
client delivery
Required skills
Customer service, consultative sales, scheduling, technical documentation, warranty claims management, invoice preparation, post-service follow-up, OEM technology knowledge
Preferred skills
High-line brand experience (Porsche, BMW, Audi, Jaguar, Land Rover)
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, schedule appointments, coordinate with technicians, update customers on repair progress, prepare invoices, resolve customer issues, follow up post-service
Seniority
Mid-level IC