Customer Success Manager

London, gb💼 Full-time🗓 2026-09-10 → 2026-09-25

Core

B2B Customer Success Manager responsible for retaining relationships, driving revenue growth, and ensuring client satisfaction for Experian's Data Quality solutions.

Role type

Senior IC Customer Success Manager (Account Management)

Builds

Data Validation & Data Management solutions for enterprise clients

Domain

Data Quality / Data Management / B2B SaaS

Deliverable

client delivery

Required skills

Account management, commercial negotiation, stakeholder engagement, forecasting, risk management, Salesforce CRM proficiency

Preferred skills

Experience in B2B retention roles, ability to influence senior executives, cross-sell/upsell identification

Responsibilities

Deliver and exceed retention targets, forecast on a rolling 3-month basis, develop tailored account plans, identify cross-sell/upsell opportunities, manage renewal risks, lead client issue resolution, contribute to NPS targets

Seniority

Mid-Senior, hands-on IC

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About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.