Workforce Management Expert
Core
Design and evolve global workforce planning logic to translate labour standards and demand into practical, store-ready staffing plans for retail operations.
Role type
Senior Workforce Management Expert (Strategic Planning & Logic Design)
Builds
Global WFM scheduling rulebooks, standard rosters, shift templates, and workforce planning algorithms for retail stores.
Domain
Retail operations, workforce planning, labour standards, scheduling optimization
Deliverable
production ML models | product features
Required skills
Workforce planning, workforce design, scheduling optimization, labour standards interpretation, operational planning, labour productivity analysis, documentation, cross-functional influence
Preferred skills
Retail or logistics operations experience, knowledge of labour regulations, analytical modeling, system configuration
Technologies
WFM systems, algorithm inputs, system configuration tools
Responsibilities
Own and maintain the global WFM scheduling rulebook; define standard rosters by store format and segment; translate customer demand and workload into staffing levels; create shift templates aligned with traffic patterns; evolve skill logic for operational changes; partner with Sales Markets on local labour laws; collaborate with Labour Standards and Tech teams; provide expert guidance to markets on planning principles; support root-cause analysis for staffing effectiveness.
Seniority
Senior, hands-on IC with strategic scope
