Retail Labor & Productivity Manager
Core
Lead and develop a specialist team to own global frameworks for labour standards, workforce planning, and productivity across retail formats.
Role type
Senior Manager, Retail Workforce Planning & Productivity
Builds
Global labour standards, time libraries, demand/volume driver models, and productivity benchmarks for retail operations
Domain
Retail operations and workforce management
Deliverable
production ML models | dashboards & analysis
Required skills
Workforce management expertise, labour standards definition, productivity modelling, team leadership, stakeholder partnering, change management, analytical skills, retail operations knowledge
Preferred skills
Experience with scheduling systems, labour forecasting tools, retail workforce platforms
Technologies
Scheduling systems, labour forecasting tools, retail workforce platforms
Responsibilities
Lead and coach a specialist team; own and improve the end-to-end time library; define and evolve role architecture; develop demand and volume driver models; set seasonality rules and productivity benchmarks; partner with stakeholders to embed labour frameworks
Seniority
Senior, hands-on IC with team leadership