Sr. Manager, Global WFM & Scheduling Platforms
Core
Enterprise leader defining and scaling global Workforce Management (WFM) and scheduling platform strategy to enable labor efficiency and consistent operations across a growing international retail fleet.
Role type
Senior Manager, Global WFM & Scheduling Platforms
Builds
Global WFM platform framework, scheduling standards, and labor model architecture at scale for retail operations.
Domain
Retail operations, Workforce Management, Labor Planning
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Global workforce management strategy, Labor planning and allocation, WFM platform implementation (Legion, UKG, Kronos), Labor law compliance across geographies, Data-driven labor model optimization, Cross-functional executive leadership, Market expansion support
Preferred skills
Legion platform expertise, Premium omnichannel retail background
Technologies
Legion, UKG, Kronos
Responsibilities
Own and evolve WFM platform strategy aligning with business goals; Establish global WFM framework and scheduling standards; Measure schedule effectiveness KPIs and optimize labor models; Implement and govern labor models and compliance configurations; Lead downstream labor testing for POS/payroll system changes; Manage relationships with scheduling platform providers; Build long-term functional capability for the global WFM team.
Seniority
Senior Manager, hands-on IC with people leadership