Director, Store Labor Strategy, Performance & Workforce Management
Core
Own the strategy, standards, systems, and execution processes for Coach North America's labor investment to drive selling capacity, customer experience, and profitable store performance.
Role type
Director, Store Labor Strategy & Workforce Management
Builds
Demand-driven labor models, workforce management platforms, and reporting systems for the North America store fleet.
Domain
Retail Operations / Workforce Management / Financial Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Retail labor planning, demand-driven scheduling, workforce management platforms, financial modeling, data analysis, stakeholder management, pilot design, Excel proficiency
Preferred skills
AI/advanced analytics tools, BI tools, large dataset management
Responsibilities
Define and maintain labor buckets (base, demand-driven, investment, exception); develop ROI frameworks for labor as a profit investment; implement demand-driven labor models reflecting selling requirements and traffic patterns; conduct day- and hour-level analysis to optimize labor allocation; establish governance for labor exceptions and schedule overrides; design and run structured labor pilots; integrate labor requirements into annual planning and forecasts.
Seniority
Director, strategic ownership & cross-functional leadership