Senior Specialist, End-user Computing
Core
Lead IT operations and major incident response for Grab employees, ensuring seamless daily technology experiences and operational efficiency.
Role type
Senior Specialist, End-user Computing (EUC) / IT Operations Lead
Builds
Predictive and personalized IT experiences for Grab employees
Domain
Technology services / IT Operations / End-user Computing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM), Major Incident Management, IT asset lifecycle management, macOS and Windows environment management, technical team leadership, AI and data analytics tools usage
Preferred skills
ITIL certification, experience with managed services vendors, process improvement facilitation
Technologies
ChatGPT, Gemini, Power BI, DataLoader, CMDB, ticket management systems
Responsibilities
Provide guidance to IT specialists and handle escalated complex technical issues; Lead response to Major Incident Management situations; Oversee ticket management and SLA compliance; Manage IT asset lifecycle and CMDB data accuracy; Manage documentation for process improvement; Facilitate technology projects for innovation; Support implementation of EUC security policies
Seniority
Senior, hands-on IC with team leadership
