Customer Support Manager (m/w/d)
Core
Manage customer support operations, resolve technical issues, and coordinate fixes with 3rd level support for VusionGroup's IoT Cloud solution.
Role type
Customer Support Manager
Builds
VusionGroup IoT Cloud solution for retailers
Domain
Retail technology / IoT / Cloud
Deliverable
client delivery
Required skills
troubleshooting system/network/software issues, remote support tools, installation and configuration, process documentation, analysis of inquiries
Preferred skills
knowledge of IT environments (LAN, WLAN, cloud, Linux, Windows), professional experience
Technologies
Linux, Windows, ticketing tools, remote support tools
Responsibilities
Collaborate with customers and partners to identify and resolve issues, handle support tickets independently, respond to inquiries via phone/email/ticketing, support installation and configuration, troubleshoot system/network/software issues, analyze inquiries, document processes and prepare reports
Seniority
Mid-level, hands-on IC
