Technical Application Specialist | Last Mile Logistics
Core
Real-time technical support, troubleshooting, and customer engagement for software applications.
Role type
Technical Application Specialist (Support)
Builds
Ensures smooth user experience and release readiness for ERP/SaaS applications.
Domain
Manufacturing, retail, or distribution business processes within ERP/SaaS.
Deliverable
client delivery
Required skills
troubleshooting, problem solving, system application fundamentals, business process knowledge, high-volume support experience
Preferred skills
Microsoft SQL, ERP applications, analytical tools, financial/manufacturing/retail/distribution domain knowledge, SaaS or e-Commerce experience
Technologies
Microsoft SQL, ERP applications, analytical tools
Responsibilities
Diagnose and resolve customer issues via phone, email, and chat; follow up on open items; communicate new feature updates; test and troubleshoot new features for release readiness; research client usage to ensure optimal software utilization
Seniority
Mid-level, hands-on IC