Technical Support Specialist – French Market
Core
Diagnose and resolve technical hardware and software issues for IoT fleet management products and platforms, supporting customers, partners, and internal teams.
Role type
Technical Support Specialist
Builds
Geotab GO devices, MyGeotab software platform, and partner integrations for commercial vehicle fleets
Domain
IoT, connected transportation, fleet management
Deliverable
client delivery
Required skills
troubleshooting technical issues, SQL, Python, C#, JavaScript, Google Big Query, database setup, user management, rules and reporting, network communications, portal configuration, product implementation
Preferred skills
programming languages, big data applications, analytical skills, interpersonal relationship building
Responsibilities
Support partners, customers, sales representatives and internal teams through phone, chat and email; Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications; Coordinate with internal departments on the return/exchange process for Geotab devices and accessories; Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries; Manage, develop and deliver product service training directly to resellers and customers; Provide successful resolution to all customer complaints; Report escalating and severe concerns/issues to management; Preserve the confidentiality and security of customer data and information; Support Geotab global strategic initiatives
Seniority
Mid-level, hands-on IC