Technicien Systèmes, Réseaux et Support Informatique N2 (H/F)
Core
Provide Level 2 technical support for hardware, software, systems, and network incidents while administering workstations, Microsoft 365 services, and local infrastructure.
Role type
Senior IC IT Systems & Network Support Technician
Builds
Stable IT operations for a global automotive certification organization
Domain
IT Support, Enterprise Infrastructure, Microsoft Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Level 2 technical support, Windows 10/11 administration, Microsoft 365 (Outlook, Exchange, Teams, SharePoint, OneDrive), Active Directory/Entra ID management, MECM/SCCM and Intune deployment, iOS/Android device support, TCP/IP/DNS/DHCP/Wi-Fi networking, ITSM ticket management, remote and on-site troubleshooting, preventive maintenance, inventory management, cybersecurity policy enforcement
Preferred skills
System and infrastructure administration, cloud technologies, cybersecurity fundamentals
Technologies
Microsoft 365, Intune, MECM/SCCM, Active Directory, Entra ID, Windows 10/11, iOS, Android, Wi-Fi, ITSM tools
Responsibilities
Analyze and resolve Level 2 incidents, manage and prioritize ITSM tickets, deploy and migrate workstations using MECM/SCCM and Intune, administer user accounts and access rights, support Microsoft 365 services, manage mobile devices and MDM integration, maintain local network connectivity and equipment, document incidents and procedures, escalate complex issues to Level 3, participate in local and group IT projects, enforce cybersecurity policies, collaborate with infrastructure and security teams
Seniority
Mid-level, hands-on IC