Référent Technique (H/F)
Core
Technical RUN reference ensuring service quality, supporting complex operations, and driving continuous improvement for IT managed services clients.
Role type
Senior IC Technical Operations Reference (Managed Services)
Builds
Production IT environments (Windows/Linux, Virtualization, Cloud, DevOps) for managed service clients
Domain
IT Managed Services / Infrastructure Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Complex incident resolution, cross-functional environment vision, client relationship management, technical communication, risk anticipation, continuous improvement, ITIL processes, automation
Preferred skills
Architecture or management track experience
Technologies
Windows, Linux, VMware, Hyper-V, Proxmox, Powershell, Ansible, Terraform, Azure, AWS, Centreon, Datadog
Responsibilities
Resolve complex incidents and problems, support operations teams in critical situation analysis, ensure solution quality and consistency, secure and stabilize exploited infrastructures, analyze trends to identify improvement axes, anticipate technical and operational risks, act as the primary technical interlocutor for clients, participate in operational committees and service reviews, ensure compliance with service level commitments, contribute to crisis cells and post-incident analyses, promote operational best practices and ITIL processes
Seniority
Senior, hands-on IC with client-facing responsibilities
