Program Intern, End User Service Desk
Core
End-user desktop support and process automation for a retail network's IT operations.
Role type
Service Desk Intern
Builds
Streamlined support operations, custom dashboards for tracking, and automated service workflows.
Domain
Retail / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Excel, desktop support, laptop imaging, process mapping
Preferred skills
AI background, CompTIA certification, Office 365, Microsoft, Apple technology
Technologies
Excel, Office 365, Microsoft, Apple
Responsibilities
Analyze system performance to identify automation opportunities; manage laptop lifecycle and imaging; provide end-user desktop support; document support workflows.
Seniority
Intern
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