Account Manager - Mid Market
Core
Drive revenue growth and renewals for mid-market SaaS customers by building trusted partnerships and executing complex sales cycles.
Role type
Mid-market Account Manager (SaaS)
Builds
Long-term customer partnerships and revenue growth
Domain
SaaS / Customer Experience (CX) / Employee Experience (EX)
Deliverable
client delivery
Required skills
SaaS sales, account management, complex sales cycle execution, upsell/cross-sell, executive relationship building, pipeline forecasting, consultative selling
Preferred skills
CRM/EX/CX/ITSM domain knowledge, travel readiness
Responsibilities
Grow key accounts through upsell, cross-sell, and renewals; Build trust with executives to address critical challenges; Lead complex sales cycles end-to-end; Collaborate across teams to strengthen retention; Build a future-ready pipeline with accurate forecasting; Travel to connect in person with customers