Tecnico Help Desk
Core
Provide operational support for Workplace Management, assisting users with daily workstation, device, and IT asset issues.
Role type
Help Desk Technician (Workplace Support)
Builds
Operational support for client workstations and IT assets
Domain
IT Support / Workplace Management
Deliverable
client delivery
Required skills
Windows OS, macOS, Android, iOS, PC/notebook configuration, hardware installation and replacement, printer/peripheral management, ticketing systems, asset management
Responsibilities
Manage workstations, PCs, notebooks, and peripherals; install, configure, and replace hardware components; provide Level 1 support for workplace issues; manage and monitor tickets within SLAs; support Asset Management and Inventory activities; configure and manage printers and other peripherals; perform on-site operational support at client locations.