Workstation Specialist
Core
Provide onsite workstation, laptop, and Mac support including deployment, configuration, troubleshooting, and maintaining device compliance in a large enterprise environment.
Role type
Workstation Specialist (IT Support)
Builds
Maintains health and compliance of 500+ PCs, laptops, and Macs; resolves hardware, OS, and peripheral issues.
Domain
Enterprise IT Infrastructure / Desktop Support
Deliverable
Infrastructure
Required skills
Deploying and configuring PC hardware and peripherals, Repairing PC components (hard drives, motherboards, memory), Managing profiles and certificates on Windows and macOS, Troubleshooting Active Directory and GPOs, Scripting with VBS and PowerShell, Integrating Macintosh systems into Active Directory, Supporting Microsoft Windows and Apple OSx MACs, Application Support for MS Office 365, Configuration Management Console queries and reporting, SCCM OSD Task Sequences, Microsoft Desktop Optimization Pack (MDOP) technologies, Microsoft Deployment Tool Kit (MDT)
Preferred skills
Microsoft Certification, Configuration Management Console queries and reporting, SCCM OSD Task Sequences, Microsoft Desktop Optimization Pack (MDOP) technologies, Microsoft Deployment Tool Kit (MDT)
Technologies
SCCM, Active Directory, GPOs, VBS, PowerShell, MS Office 365, MDOP, MDT
Responsibilities
Monitor incident queues for issues and assist customers, Keep support tickets up to date and well documented, Monitor and report on PC issues and escalate to other teams, Develop, test, and maintain PC images, Install and configure PC hardware and peripherals, Repair PCs by replacing components
Seniority
Mid-level, hands-on IC
