After Sales Manager
Core
Lead the Northern region team to manage high-volume 'Long Tail' merchant accounts, focusing on retention, reducing inactivity, and driving revenue growth.
Role type
Senior Account Management Manager
Builds
Merchant retention strategies, upselling campaigns, and regional team performance
Domain
Food delivery / Quick-commerce / Retail
Deliverable
product features
Required skills
Strategic planning, team leadership, data-driven decision making, business analysis, negotiation, cross-functional collaboration
Preferred skills
BI tools, SQL, experience in technology or mass consumption sectors
Responsibilities
Define team objectives and productivity incentives, design and implement post-sales strategies for at-risk accounts, execute revenue growth opportunities via advertising and campaigns, analyze key business indicators (satisfaction, order volume, commissions), collaborate with Operations, Marketing, and Product teams
Seniority
Senior, hands-on IC
