Teamlead B2B Services (m/w/d)
Core
Define and monitor KPIs, ensure smooth process execution, and serve as the primary contact for customers and the interface between sales, dealers, and operational departments.
Role type
Team Lead, B2B Services
Builds
Customer service processes and complaint management workflows for AUTO1 Group's automotive platforms
Domain
Automotive sales and digital platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
KPI definition and monitoring, process development and implementation, CRM system usage, data management and reporting, analytical skills, spreadsheet proficiency (XLS/Google Sheets)
Preferred skills
Economic background, prior team leadership experience
Technologies
CRM systems, XLS, Google Sheets
Responsibilities
Define and monitor KPIs with department head, develop and manage processes, act as first point of contact for customers, handle complaint and claims management, perform data maintenance and reporting to Head of Operations
Seniority
Mid-level, hands-on IC with team leadership