Automotive Service Manager
Core
Lead daily operations of the automotive service department to drive customer satisfaction, technician productivity, retention, and profitability.
Role type
Senior IC automotive service manager
Builds
Service department operations and customer experience
Domain
Automotive retail / OEM dealership
Required skills
automotive service leadership, team management, workflow dispatching, KPI monitoring, OEM compliance, recruitment and training, conflict resolution, dealership management systems
Preferred skills
experience improving operational and financial performance
Technologies
CDK, Reynolds & Reynolds, Tekion
Responsibilities
Lead daily Service Department operations to achieve customer satisfaction, retention, and profitability goals; Dispatch work and manage shop workflow to maximize technician productivity, efficiency, and quality of repairs; Oversee and prioritize internal repair orders, recon work, and inventory-related service needs; Monitor KPI's including labor sales, gross profit, effective labor rate, technician efficiency, CSI, and retention; Recruit, train, and develop service advisors, technicians, and support staff; Resolve escalated customer concerns; Ensure compliance with OEM requirements, warranty processes, safety standards, and dealership policies; Partner with Parts, Sales, and dealership leaders to support overall store performance goals.
Seniority
Senior, hands-on IC
