Tech Support Associate
Core
First-line remote IT support specialist triaging and resolving Level 1 technical issues for end-users, ensuring access to necessary tools and software.
Role type
Tier 1 IT Support Specialist
Builds
Remote support for personal computer hardware, software, and specialized technology; maintains system health and manages assets.
Domain
Enterprise IT Support / Helpdesk
Deliverable
client delivery
Required skills
ServiceNow proficiency, remote troubleshooting, software deployment, asset management, knowledge base creation, vendor liaison, foundational networking knowledge
Preferred skills
Experience with Okta, Google Workplace, Workday, JAMF, Mac/Chromebook troubleshooting
Technologies
ServiceNow, Okta, Google Workplace, Workday, JAMF
Responsibilities
Triage and log inbound support requests via ServiceNow; provide remote support for hardware and software; conduct routine system health checks; configure laptops and peripherals remotely; push software updates and repairs; track hardware and software licenses; develop user documentation and KB articles; communicate with external vendors.
Seniority
Mid-level, hands-on IC
