Client Relation Specialist
Core
Execute key business functions in Order Management including order processing, call center support, returns processing, and client inquiry resolution.
Role type
Client Relation Specialist (Order Management)
Builds
Order management processes and client support services
Domain
Life Sciences / Healthcare Commercialization
Deliverable
product features
Required skills
Order entry and maintenance, investigation of overages/shortages/damages, handling 222 and RGA requests, client mailbox management, email monitoring and support, return credit resolution, cross-departmental collaboration, process improvement
Preferred skills
Finance background, 3-4 years of customer service experience
Technologies
Order management systems
Responsibilities
Investigate overages, shortages, and damages; handle 222 and RGA requests; manage client shared mailboxes; respond to client and customer inquiries; enter and maintain orders; resolve return credits requiring review; collaborate on client resolutions and special projects; maintain client work instructions
Seniority
Mid-level IC
