Guest Relations Agent
Core
Welcome VIP guests, manage their arrival and departure logistics, and ensure high standards of service in the hotel lobby and guest rooms.
Role type
Guest Relations Agent (VIP focus)
Builds
Personalized guest experiences and seamless VIP operations
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
VIP guest management, room inspection, transportation coordination, loyalty program knowledge, upselling, guest feedback collection, multitasking under pressure
Preferred skills
Butler experience, Micros-Fidelio PMS knowledge, hotel loyalty program experience
Technologies
Micros-Fidelio, Windows (Word, Excel, PowerPoint)
Responsibilities
Welcome VIP guests at the entrance and escort them; inspect VIP rooms for cleanliness and amenities; manage VIP check-out processes including bill review and departure arrangements; handle special requests for long-stay guests; distribute guest comments and collect feedback; prepare birthday/honeymoon amenities; maintain lobby standards including lighting and cleanliness.
Seniority
Individual Contributor