Customer Success Manager
Core
Senior Customer Success Manager responsible for retaining B2B client relationships, driving revenue growth, and ensuring data quality solutions deliver value.
Role type
Senior Customer Success Manager (B2B)
Builds
Data Validation & Data Management solutions for enterprise clients
Domain
Data Quality / Enterprise Software
Deliverable
client delivery
Required skills
Account management, commercial negotiation, stakeholder engagement, retention forecasting, cross-sell/upsell identification, Salesforce CRM proficiency, risk management
Preferred skills
Experience in B2B customer success or account management, ability to influence senior executives, strong presentation skills
Responsibilities
Deliver and exceed retention targets, forecast revenue on a rolling 3-month basis, develop tailored account plans, articulate product value to clients, identify cross-sell/upsell opportunities, manage renewal risks, lead client issue resolution, provide customer feedback to product and marketing teams
Seniority
Senior, hands-on IC
