Director of Operations - Pullman Bentota Resort & SPA
Core
Oversee day-to-day operations of a resort including Food & Beverage, Culinary, and Rooms Division while supporting the General Manager in strategic direction.
Role type
Director of Operations
Builds
A consistently exceptional guest experience across all areas of the hotel in line with Pullman brand standards
Domain
Hospitality / Resort Management
Deliverable
client delivery
Required skills
Strategic planning, Leadership, Process orientation, Organizational skills, Project ownership, Quality assurance, Talent management, Data analysis (guest feedback/trends), Audit execution
Preferred skills
F&B background
Responsibilities
Oversee day-to-day operations of the Resort, Support the General Manager in overall management and strategic direction, Ensure smooth operation and coordination through Department Heads, Lead by example to deliver exceptional guest experience, Analyse guest feedback and implement corrective actions, Conduct spot checks and audits to ensure targets are met, Support Heads of Department in managing talent
Seniority
Senior, hands-on IC