Director of Hospitality
Core
Overall administration and operations of Hotel and Food & Beverage departments, including housekeeping, retail, and casino beverage, ensuring compliance and delivering exceptional guest experiences.
Role type
Senior IC hospitality operations director
Builds
Hotel rooms, food and beverage outlets, guest experiences
Domain
Hospitality + Gaming
Required skills
P&L management, budget development, financial forecasting, operational cost optimization, multi-department leadership, regulatory compliance, revenue optimization, strategic problem-solving, organizational transformation, enterprise hospitality management systems
Preferred skills
MBA, advanced hospitality certification, gaming business strategy, brand positioning, revenue management initiatives
Technologies
Enterprise hospitality management systems, business intelligence tools, financial analysis platforms
Responsibilities
Coordinate and supervise departmental staff to achieve maximum room occupancy and service standards; Oversee operations in all assigned food and beverage outlets and hotel areas; Analyze room occupancy, operational statistics, and performance data to increase efficiency; Maintain oversight of all personnel-related matters including hiring, training, and evaluating staff; Establish and administer performance and service standards for all hospitality operations; Manage financial matters of assigned outlets and operational areas; Ensure compliance with company standards, policies, and federal, state, and local liquor, health, and safety regulations; Resolve guest complaints in a timely manner; Assist with achieving departmental budget goals and objectives.
Seniority
Director, executive leadership