Collections Team Leader | Clark
Core
Lead a collections team to drive account-specific KPIs including revenue, retention, and satisfaction metrics through performance management and coaching.
Role type
Senior IC Collections Team Leader
Builds
Collections operations for banking and financial campaigns
Domain
Financial Services / Collections
Deliverable
client delivery
Required skills
KPI management, team scheduling, performance coaching, PIP development, root cause analysis, data interpretation, regulatory compliance
Preferred skills
proactive relationship building, analytical problem solving, clear communication
Technologies
SQMS
Responsibilities
Oversee agent adherence to KPIs (Shrinkage, Productivity, QA scores), manage team schedules and resource allocation, conduct weekly 1-on-1 coaching sessions, develop and execute performance improvement plans, track team performance against account goals, create performance reports for leadership.
Seniority
Mid-level, hands-on IC
