Team Manager, AR
Core
Manage Accounts Receivable (AR) performance and team productivity for US Healthcare RCM operations.
Role type
Team Manager, AR
Builds
AR calling operations and resolution workflows for healthcare providers
Domain
Healthcare Revenue Cycle Management (RCM)
Deliverable
client delivery
Required skills
AR calling, People Management, Federal and Commercial insurance knowledge, billing scrubbers, clearinghouse (CH), payer rejections, end-to-end RCM processes, root cause analysis (RCA), team coaching, stakeholder collaboration
Preferred skills
Experience with multiple payers, understanding of major AR scenarios
Technologies
billing scrubbers, clearinghouse (CH)
Responsibilities
Review KPIs daily, weekly, and monthly; drive continuous performance and grade improvement; maintain backlog and past-due percentages within SLAs; ensure team meets productivity and quality goals; perform root cause analysis and implement improvement opportunities; mentor and coach team members; coordinate with Quality team to mitigate issues; manage team absenteeism
Seniority
Manager, hands-on IC