Operations Manager I
Core
Coaching and supervising Team Leaders to ensure Client Service Level Agreement and financial expectations are achieved.
Role type
Operations Manager I
Builds
Client service operations and financial performance
Domain
Business support / Call center operations
Deliverable
client delivery
Required skills
coaching and developing direct reports, analyzing and maintaining Service Level Agreements, revenue generation and forecasting, managing operational reports, building client partner relationships, implementing corrective actions, cross-functional collaboration, staffing evaluation
Preferred skills
call center experience, Associate's Degree in related field, ability to work under pressure, flexible schedule
Technologies
N/A
Responsibilities
Analyze and maintain Client Service Level Agreements, maximize revenue generation through data collection and forecasting, select and manage performance of direct reports, manage and review operational reports, create relationships with client partners, provide leadership to ensure consistent administration of policies, conduct regular one-on-ones with direct reports, resolve employee relation issues, participate in cross-functional meetings, implement best practices for clients, attend business reviews with clients, handle a team of team leaders
Seniority
Individual Contributor, supervisory level
