Collections Specialist I
Core
Empower consumers to navigate the repayment process with dignity and clarity by delivering empathetic, high-quality support while guiding customers toward realistic financial solutions.
Role type
Entry-level collections specialist (debt resolution)
Builds
Account resolution services for consumers
Domain
Financial services / Debt resolution
Deliverable
client delivery
Required skills
Verbal communication, negotiation, active listening, de-escalation, multi-system navigation, record keeping, time management
Responsibilities
Manage a consistent flow of calls to guide conversations for resolving outstanding account balances; Partner with consumers to understand financial circumstances and negotiate viable repayment plans; Toggle between various software platforms to provide real-time updates; Document all communications and account activities across multiple digital channels; Uphold high standards of quality and compliance in debt recovery
Seniority
Entry-level, individual contributor