Collections Officer
Core
Work directly with customers to manage financial arrears by setting up fair repayment plans and resolving issues with patience and persistence.
Role type
Collections Officer
Builds
Repayment plans and customer outcomes
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Negotiation, financial analysis, conflict resolution, multi-channel communication (email, SMS), regulatory compliance (GDPR, FCA, FDCPA)
Preferred skills
Experience in financial services collections, handling difficult conversations
Responsibilities
Engage directly with customers to negotiate repayment plans, Analyse financial situations to create tailored solutions, Ensure adherence to GDPR, FCA, and FDCPA regulations, Handle customer complaints and resolve conflicts effectively, Prioritize multiple tasks while maintaining high-quality standards, Work with internal and external teams to support customer outcomes