Technical Support Specialist
Core
Provide first-line technical support to SGS affiliates and external clients, resolving desktop hardware, OS, and application issues via phone and remote access.
Role type
Senior IC Technical Support Specialist
Builds
Incident resolution and knowledge base updates for global service desk operations
Domain
IT Service Management / Desktop Support
Deliverable
client delivery
Required skills
Desktop hardware troubleshooting, Windows 11 support, Desktop application support, Incident triage and prioritization, Remote access tools, Knowledge base management, Multi-cultural communication
Preferred skills
Microsoft Certified Engineer
Technologies
Windows 11, Remote access tools, Tracking tools
Responsibilities
Resolve desktop support and end-user issues, Manage incidents throughout their lifecycle, Validate and classify incident requests, Record issues in tracking tools, Update knowledge database with known solutions, Escalate severity/priority 1 issues
Seniority
Mid-level, hands-on IC
