IT Support Engineer - Microsoft/Help Desk
Core
Provide remote and in-person technical support for desktop hardware, software, and connectivity issues for clients.
Role type
IT Support Engineer (Help Desk)
Builds
Client support services and system stability
Domain
IT Services / Enterprise Software
Deliverable
client delivery
Required skills
Microsoft Windows OS, Microsoft Office 365, Active Directory, DHCP, DNS, VMware, Hyper-V, RMM tools, ticketing solutions, backup administration
Preferred skills
Mac/iOS/Android OS, Exchange Server, virtualization
Technologies
Active Directory, Android, Hardware, Hyper-V, Office 365, Security, VMware, Windows, iOS
Responsibilities
Oversee service desk queues for incoming technical support inquiries; Offer remote support for desktop hardware, software, and connectivity-related problems; Collaborate with fellow support engineers to address tier 1 and tier 2 tasks; Forward unresolved technical support requests to senior engineering staff; Document client system configurations, repair procedures, and resolutions within the service desk knowledgebase; Track inventory of client supplies and equipment through asset management systems.