Guest Relations Agent
Core
Manage VIP guest arrivals, check-ins, and departures while resolving complaints and coordinating with hotel departments to ensure high-quality service.
Role type
Guest Relations Agent (Front Office)
Builds
Guest experiences and operational efficiency for VIPs and general guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
VIP guest management, check-in/out processing, complaint resolution, inter-departmental coordination, reservation handling, guest communication
Preferred skills
Knowledge of hotel rate codes and packages, anniversary/birthday arrangement, logbook management
Technologies
Property Management System (PMS), logbook
Responsibilities
Prepare for VIP arrivals, register and process check-in/out, escort guests to rooms, resolve guest complaints, handle walk-in and call-in reservations, deliver messages and packages, coordinate with Housekeeping and F&B, file daily reports
Seniority
Entry-level to Junior (1 year experience preferred)