Principal, Renewal Operations & Strategy
Core
Own the health, performance, and integrity of the entire renewal portfolio for a B2B SaaS company by defining rules, systems, and playbooks at the intersection of Analytics, Governance, and Sales Process.
Role type
Principal, Renewal Operations & Strategy (Senior IC)
Builds
Renewal policy frameworks, forecasting models, self-serve dashboards, and end-to-end renewal sales processes
Domain
B2B SaaS, Revenue Operations, IT Digital Experience Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Renewal/retention analytics modeling, commercial policy governance (pricing/discounting), CRM process design, executive communication, cross-functional stakeholder management
Preferred skills
SQL, BI tools (Looker/Tableau/Power BI), Deal Desk experience, hypergrowth scaling experience
Technologies
Salesforce, CPQ, renewal automation platforms
Responsibilities
Build and maintain single source of truth for renewal metrics (retention, churn, expansion); Design forecasting and early-warning indicators for at-risk accounts; Own and evolve renewal policy framework and approval workflows; Design and improve end-to-end renewal sales motion and stage gates
Seniority
Principal, hands-on IC
