Digital Support Associate II

Osaka, JAPAN, jp🌐 Remote💼 Full-time🗓 2026-09-04 → 2026-09-25

Core

Provide Tier 1 support for Intuitive's digital products, handling customer inquiries, troubleshooting, and escalation management for medical device software.

Role type

Tier 1 Digital Support Associate

Builds

Customer support workflows and digital product adoption

Domain

Healthcare technology / Medical devices

Deliverable

client delivery

Required skills

Japanese (native), English communication, customer support experience, problem-solving, prioritization, time management, MS Office, Salesforce

Preferred skills

Data analysis, CRM/ERP integration (SAP)

Responsibilities

Respond to customer inquiries and requests, triage issues, record incidents in internal systems, escalate when necessary, support product development and testing, promote Customer Portal usage, mentor DSA1 staff

Seniority

Mid-level IC

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About Intuitive

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.