Director, Commercial Operations & Strategy
Core
Lead the transformation of commercial workflows and drive scalable growth across all Pandora countries by designing programs at the intersection of operations, technology, and commercial strategy.
Role type
Director, Commercial Operations & Strategy
Builds
Commercial operations teams, automated workflows, AI-driven insights, and a healthy merchant ecosystem.
Domain
Food delivery, Q-Commerce, local commerce
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Commercial operations leadership, process excellence, vendor health strategy, AI transformation, cross-functional project management, performance monitoring, change management
Preferred skills
Experience in high-growth tech, e-commerce, or marketplaces; familiarity with Salesforce and Looker; ability to manage large distributed teams
Technologies
Salesforce, Looker, predictive analytics, intelligent workflows
Responsibilities
Manage commercial operations teams (long tail account management, telesales) across local teams, centers of excellence, and outsourced partners; Build robust SOPs to ensure operational efficiency and scalability; Define and operationalize vendor health strategy from acquisition to retention; Lead commercial operations AI transformation to enhance productivity; Own and deliver strategic projects impacting commercial performance; Define KPIs to measure the impact of operational improvements and AI initiatives; Act as a key change agent for adopting new tools and processes
Seniority
Director, regional leadership
