Sr. Manager, Success Operations
Core
Design strategies, processes, and tooling to support frontline teams in a two-sided marketplace, ensuring pro supply readiness, job fulfillment, and scalable growth operations.
Role type
Sr. Manager, Success Operations (Strategy & Operations)
Builds
Scalable operational motions, supply health models, AI-enabled workflows, and test-and-learn frameworks for a home services marketplace.
Domain
Two-sided marketplace / Gig economy / Home services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic thinking, hands-on operations, two-sided marketplace experience, rapid prototyping, quantitative fluency, AI workflow judgment, executive presence
Preferred skills
Management consulting background, GM/founder experience, building from scratch in ambiguous environments
Technologies
AI-enabled workflows, automation tools, dashboards
Responsibilities
Set strategy and outcome goals for operations behind growth areas; serve as Commercial Ops liaison to Partnerships; lead cross-functional execution; oversee supply health model and levers; own headcount forecasting and executive narratives; set test-and-learn strategy for fulfillment and automation; lead and evolve a team of senior ICs and analysts
Seniority
Senior, hands-on IC with team leadership
