Senior Specialist IT Consulting (m/f/x)
Core
Lead international CRM initiatives from concept to rollout, acting as the bridge between business stakeholders and technical teams to deliver customer engagement solutions.
Role type
Senior Specialist Business Analyst (CRM)
Builds
Scalable CRM solutions and customer communication platforms for international trading companies
Domain
Retail / Customer Relationship Management (CRM)
Deliverable
production ML models | product features
Required skills
Business analysis, requirements management, stakeholder management, solution design, process optimization, vendor evaluation, data governance, agile methodologies, CRM platform knowledge
Preferred skills
Data integration concepts, marketing technology ecosystems, mentoring
Technologies
Jira, Confluence, Salesforce Marketing Cloud, Bloomreach, Emarsys, Adobe Campaign
Responsibilities
Lead CRM projects from concept to implementation, translate business requirements into functional specifications, facilitate workshops and stakeholder discussions, partner with developers and architects, analyze business processes for optimization, conduct market research and vendor assessments, mentor junior team members
Seniority
Senior, hands-on IC