ServiceNow Platform & ITSM Developer
Core
Technical ownership of ServiceNow Platform development, operations, and strategic ITSM initiatives including CMDB, automation, and AI capabilities.
Role type
Senior ServiceNow Platform & ITSM Developer
Builds
Reliable ServiceNow platform services, ITSM.D, CMDB, automation workflows, and AI-driven operational improvements.
Domain
IT Service Management (ITSM) / Enterprise Software Platform
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow Platform architecture, JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, Flow Designer, Service Catalog, Integration Hub, ATF, root-cause analysis, CMDB governance, release management
Preferred skills
REST/SOAP APIs, MID Server, ServiceNow AI/Now Assist/Virtual Agent, technical leadership, solution design
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, Integration Hub, ATF, MID Server, Now Assist
Responsibilities
Lead ServiceNow Platform operations and ensure availability, reliability, and performance of critical services; Own technical resolution of complex platform issues through root-cause analysis; Plan and coordinate platform releases, upgrades, patching, and instance migrations; Design and review solutions using Business Rules, Script Includes, and Integration Hub; Lead CMDB improvements covering data quality, CI relationships, and governance; Evaluate and implement ServiceNow AI and automation capabilities; Mentor developers and operations engineers.
Seniority
Senior, hands-on IC with technical leadership
