Senior ServiceNow Integration & Automation Engineer - Durham, North Carolina
Core
Senior ServiceNow Integration & Automation Engineer driving automation for application support, deployments, monitoring, and release coordination within a biotechnology IT organization.
Role type
Senior IC ServiceNow Integration & Automation Engineer
Builds
Automated workflows, custom support tools, dashboards, and release pipelines for ITSM/ITOM processes.
Domain
Biotechnology / IT Service Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow development, REST/SOAP web services, Directory Service integration (AD/Azure AD/LDAP), PowerShell, JavaScript, Ansible, Terraform, Python, SQL, ITSM/ITOM modules, Kubernetes/Docker/AWS EKS/AKS, Software Development Lifecycle (SDLC), ITIL framework
Preferred skills
ServiceNow Developer Certification, HRSD/CSM modules, French language proficiency
Technologies
ServiceNow, REST, SOAP, Active Directory, Azure AD, LDAP, PowerShell, JavaScript, Ansible, Terraform, Python, XML, SQL, Kubernetes, Docker Swarm, AWS EKS, AKS
Responsibilities
Drive automation for support activities, deployments, health checks, and alerting; Develop ServiceNow enhancements and customize portals/workflows; Collaborate with users to transform requirements into self-service options; Investigate and roll out ATF and Virtual Agents; Coordinate and test ServiceNow platform upgrades; Create custom support tools; Generate KPIs and reports; Document automation scripts.
Seniority
Senior, hands-on IC
