Infrastructure Engineer (ServiceNow)
Core
Designing and implementing ServiceNow platform architecture, business rules, workflow automations, and integrations to support high-tier business operations.
Role type
Senior IC ServiceNow Infrastructure Engineer
Builds
ServiceNow platform pipelines, REST/SOAP integrations, and workflow automations
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow development, ServiceNow architecture, ServiceNow administration, JavaScript, Glide API, Angular/Service Portal frameworks, REST/SOAP integrations, IntegrationHub
Preferred skills
ECPRO, MID Server, Discovery, ITIL processes, GitHub Copilot, Gen AI, Agentic AI, CIS-ITSM, CIS-ITOM
Technologies
ServiceNow, Angular, JavaScript, REST, SOAP, IntegrationHub, GitHub Copilot
Responsibilities
Design and implement business rules, client scripts, UI policies, and workflow automations; Manage ServiceNow environment pipelines across Dev, Test, Staging, and Production; Build and maintain REST/SOAP integrations and IntegrationHub spokes; Provide L3 support and partner with Solution Architects on platform design decisions
Seniority
Senior, hands-on IC
