Sr. Customer Service Advisor - instashop
Core
Managing customer orders and providing support throughout the order process as the primary point of contact for customers and vendors.
Role type
Senior Customer Service Advisor
Builds
Seamless order fulfillment and customer satisfaction
Domain
Q-commerce / Online local marketplace
Deliverable
client delivery
Required skills
Multitasking, time management, problem-solving, English verbal/written communication, IT troubleshooting basics
Preferred skills
Customer service experience
Responsibilities
Handling inbound calls, messages, and chats; mentoring Associates and Coordinators; providing floor support for complex situations; collaborating with rider and merchant teams; meeting performance metrics; escalating issues; staying updated on company policies.
Seniority
Senior, hands-on IC with mentorship duties
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