[MSO] ServiceNow Administrator
Core
Administer and maintain a ServiceNow platform for a Dutch cloud services provider, handling incidents, user management, and daily configuration.
Role type
ServiceNow Administrator
Builds
ServiceNow platform operations and stability for a public sector cloud provider
Domain
IT Service Management (ITSM) / Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform administration, user and role management, ACL configuration, update set management, incident and request handling, change management, ITIL practices, English fluency
Preferred skills
ServiceNow ITOM (Discovery, Service Mapping), CMDB and CSDM experience, multi-tenant environment experience, JavaScript/GlideRecord scripting, Dutch language proficiency
Technologies
ServiceNow, Update Sets, REST APIs, Flow Designer
Responsibilities
Handle daily incidents and service requests within SLAs, configure catalogue items and forms, monitor platform health and integrations, troubleshoot configuration issues, promote changes between environments, document standard operating procedures
Seniority
Mid-level, hands-on IC
