Manager, Platform Delivery and Support
Core
Lead end-to-end setup, configuration, and enhancement of the ServiceNow platform to support Group IT Operations, ensuring scalability, performance, and alignment with enterprise standards.
Role type
Manager, ServiceNow Platform Delivery and Support
Builds
ServiceNow platform capabilities (ITSM, ITOM, Service Catalog) and operational dashboards for Group IT Operations
Domain
IT Operations / Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow architecture, ITIL process design, Service Catalog/ITSM/ITOM customization, reporting dashboard design, security compliance (access controls/roles), technical documentation, code reviews, update set management, IRE rules, Discovery Patterns, CMDB Classes, Common Service Data Model (CSDM), Service Maps, Dependency Maps
Preferred skills
Independent leadership, adaptability to changing priorities, stakeholder relationship management, analytical skills, self-starter autonomy
Technologies
ServiceNow, ITIL
Responsibilities
Lead end-to-end ServiceNow setup and enhancement; Maintain ServiceNow architecture for scalability; Customize ITSM/ITOM modules; Design reporting dashboards; Ensure security compliance; Develop technical documentation; Manage code reviews and deployments; Configure business rules and workflows; Define IRE rules and CMDB classes; Build and optimize Service Maps; Drive Service Improvement initiatives; Provide best-practice guidance to internal teams
Seniority
Manager, hands-on IC with strategic oversight
