ServiceNow Business Consultant (With Dutch)
Core
ServiceNow Business Consultant providing process and functional expertise to design and deploy ServiceNow solutions for clients, focusing on customer engagement, requirement definition, and change management.
Role type
ServiceNow Business Consultant
Builds
ServiceNow solutions including customer engagement, user requirement definition, change management, demonstrations, and training
Domain
IT Service Management (ITSM), Enterprise Service Management, ServiceNow platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise (ITSM, ITOM, GRC, SecOps, HRSD), consulting external customers, ITSM concepts, agile frameworks (DevOps, IT4IT, ITIL), full software development life cycle, process re-engineering
Preferred skills
Bachelor/master degree in business or computer science, experience with other European languages
Technologies
ServiceNow, ITSM, DevOps, IT4IT, ITIL
Responsibilities
Lead workshops to define client current and desired states and propose solutions; present ServiceNow functionality and solutions to customers; mentor and train junior team members; produce documentation and training materials for clients; re-engineer processes and procedures
Seniority
Mid-level, hands-on IC